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Returns & Exchanges

Returns & Exchanges

At American Factory Direct we want you to feel like every item you purchase from us is the perfect match for your home. If it is not the right piece, we'll help you get it right! If a return is necessary, your sales associate can help facilitate the return. Policies and procedures for obtaining a return vary based on the reason for return. See below:

File a return

Please be sure to inspect all merchandise when taking possession of a product. For delivered merchandise, please report any delivery damage at the time of delivery. If the damage is noted prior to our delivery team leaving your home, you have the right to refuse delivery. Any damage claim made after delivery must be submitted via our online claim form on the homepage of our website. You may be required to provide pictures of the damaged merchandise. AFD reserves the right to repair any damaged furniture. AFD will offer to send a technician to your home free of charge to you if customer purchased the full service delivery option on the damaged merchandise. Items that are boxed to door or customer pickup, repairs must be scheduled to be repaired at our distribution center. AFD is not responsible for any damage resulting from merchandise that is picked up. You must inspect your merchandise for damage at the time of pick-up. If exchange is offered, you may elect to pay for delivery or exchange in your vehicle. For more information regarding damaged merchandise being returned please contact your closest store location.

Most merchandise Include a one year manufacturer warranty on parts and labor. If your product is defective at the time of possession, please contact your sales associate immediately. A service call or photos may be required.

A restocking fee/cancellation charge of 25% of the sales price applies to all returned or cancelled merchandise within 3 days to cover processing, handling, storage, and delivery expenses. The remaining balance due will be issued as a store credit. Upholstered furniture, bedding, and rugs may NOT be returned due to the absorbent nature of fabrics. Merchandise is not delivered on an approval basis. Delivery fees are non-refundable. Customers are responsible for new delivery fees if an item is being returned. Special Order merchandise is non-refundable and non-returnable for any reason.